What people say
"Chris worked with the University of London International Programmes over a 12 month period to design, implement and analyse the results for our bi-annual student experience survey. Her input and experience has been invaluable in this process, which was completed with a presentation to senior colleagues on key findings. All reports and activities were completed according to agreed deadlines. It has been an absolute pleasure to work with Chris and I have learnt a lot from her as well!"
Inger-Lise Moen, Deputy Director, Quality Standards and Governance at University of London International Programmes
"I had the pleasure of working with Chris for six months at NUS Services in 2014 in her short term capacity as Senior Research Manager and since then on a freelance basis as SRM support on a number of projects.
During her short time at NUS Services, she made a big impact on the research team, with her friendly, but direct approach, offering us support and guidance, but at the same time encouraging the team in their own abilities. Any potentially challenging issues or tasks were made easier simply by getting Chris' opinions and thoughts.
Working with her on a freelance project support basis, I'm particularly impressed with Chris' straightforward manner; she asks the right questions to understand and identify exactly what the client is looking for in order to get to the right objectives and ensure they get exactly what they're after.
Chris would be an asset to any team."
Lynsey Owens, Insight Manager, NUS Services
"Chris designed, managed, analysed and presented two market research projects for us to an extremely high professional standard, and was also a pleasure to work with - friendly, responsive, flexible, and persistent when needed! The first project was on awareness and usage of our parks, and revealed to us in a way we hadn't fully understood before how close people felt to 'their' bit of green space. We used these findings to inform our understanding of our park users and help to direct our strategic plan. The second was a qualitative piece on awareness and reach of our sessions with primary schools which supported the expansion of our education team by 2.5 extra people to increase our level of educational activity."
Nadir Farrell, Communications Manager, The Parks Trust, Milton Keynes
"Chris won a competitive pitch of a very high standard to run a customer satisfaction pilot project for us. Project delivery matched the high quality of the proposal, with a combination of attention to detail, clarity on how the findings would be used, and a strategic focus on involving stakeholders from the earliest stage. The final workshop presentation acted as a touching point for key stakeholders and made all the executive team members feel more invested with the project. They are now keen for me to progress the project to the next stage of piloting, incorporating Chris's recommendations. Our CEO also asked for a briefing that required some further analysis of the sample which Chris provided to her customary high quality. I have really appreciated Chris' skills and experience on this project and enjoyed working with her as well."
Mary Jordan-Smith, Commercial Research & Insights Manager, Trinity College London
"Chris joined Thames Water's Public Consultations & Research team in an interim role in 2011, and I worked with her for more than a year. She is a true professional in every sense of the word.
Chris supported the PC&R team and the wider business in delivering customer engagement projects for the 2014 Price Review. Her extremely high standards ensure that research projects are delivered on time with good quality, actionable outputs. She was highly regarded by internal clients and external suppliers, who found her easy, pleasant and fun to work with, as did the team she worked in.
I have no hesitation in recommending Chris for research projects or client-side work".
Sue Cantwell, Director, Sands Consulting (Berkshire) Ltd, formerly Public Consultations & Research Manager, Thames Water“I would recommend Chris as a consultant to an organisation of any size or stage of growth. I have always found her to be someone who acts with complete integrity, and who is highly organised and thorough in her approach to work. Her experience, both at leading research agencies and on the clientside, means she has a good understanding of business issues, and is familiar with how to choose and use the best methodologies for any given research problem”.
Katherine Bull, Head of Strategic Marketing, International Programmes, University of London